Refund Policy

Last updated: June 24, 2026 · Operated by KROMA UG (haftungsbeschränkt), Bremen.

Overview

Flyzle is a digital SaaS product operated by KROMA UG (haftungsbeschränkt). We strive to provide excellent service and want every customer to be satisfied. This policy outlines the terms under which refunds may be issued.

Statutory right of withdrawal

Consumers in the EU and Germany have a statutory 14-day right of withdrawal under § 355 BGB / Art. 9 Verbraucherrechte-Richtlinie. This right exists independently of the discretionary refund policy below and is described in full at the Cancellation and Right of Withdrawal page.

Where you have not expressly waived the statutory right of withdrawal at checkout (§ 356 Abs. 5 BGB), you may withdraw from the contract within 14 days without needing to state a reason and regardless of how many AI generations, credits, or features you have used. If you waived the right of withdrawal before performance began, the statutory right expires upon full performance.

The usage limits described below apply only to our additional, discretionary refund policy, not to your statutory rights.

Subscription Plans

All subscription plans (Startup, Business, Agency) are billed on a recurring basis — either monthly or annually. You may cancel your subscription at any time from your account settings.

• Upon cancellation, you retain access to paid features until the end of your current billing period.
• No partial refunds are issued for unused time within a billing cycle.
• As a matter of goodwill, annual subscriptions may be eligible for a pro-rated refund within the first 14 days of purchase if no significant usage has occurred (fewer than 10 AI generations). This is a discretionary policy and does not limit your statutory right of withdrawal.

Annual subscriptions

For annual subscriptions, the 14-day statutory right of withdrawal applies in full where you have not expressly waived it at checkout. After the statutory window or after you have waived the right and received full performance, annual plans are non-refundable for the remainder of the term, but you may cancel renewal at any time from /subscription.

One-Time Purchases (Setup Service)

The Setup service is a one-time purchase that includes personalized onboarding and strategy configuration by our team. Refunds are handled according to the objective completion criteria below, except where mandatory consumer law requires otherwise:

• Refund requests must be submitted within 7 days of purchase.
• If the setup process has not yet begun, a full refund will be issued.
• If work is partially completed, a pro-rated refund will be issued based on the percentage of work already performed (e.g., 0% completed → 100% refund; 50% completed → 50% refund; 100% completed → no refund).
• Once the setup is marked as completed, no refund is available.

Add-On Packs

Purchased add-on generation packs (text, image, video) are non-refundable once credits have been applied to your account. Unused packs that have not been activated may be refunded within 48 hours of purchase, except where mandatory consumer law requires otherwise.

How to Request a Refund

To request a refund, please contact us via one of the following methods:

• Email: [email protected]
• Support page: /support
• Statutory withdrawal: use the Cancellation and Right of Withdrawal page or email [email protected].

Please include your account email, the date of purchase, and a brief description of the reason for your refund request. We aim to respond within 3 business days.

Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their payment provider. Chargebacks incur processing fees and may result in a temporary suspension of the account pending investigation. We are committed to resolving any billing disputes promptly and fairly.

Exceptions

In cases of technical failure, service outage, or billing error on our part, we will issue a full refund regardless of the timelines above. If you believe you were charged in error, please contact us immediately.

Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of Flyzle after changes constitutes acceptance of the revised policy.

Contact

KROMA UG (haftungsbeschränkt)
Halberstädter Straße 17, 28215 Bremen, Germany
Email: [email protected]