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    Terms of Service / AGB

    Version / last updated: 4 Jun 2026

    Provider and scope

    These terms apply to the Flyzle service (flyzle.com) operated by KROMA UG (haftungsbeschränkt), Halberstädter Str. 17, 28215 Bremen, Germany (HRB 41879 HB, USt-IdNr. DE457760972), Managing Director Roman Koliada.

    Service

    Flyzle provides SaaS tools for AI-assisted content creation, strategy, planning, scheduling and publishing across social platforms. Features may change, be limited by plan, or depend on third-party services.

    Accounts and responsibilities

    • Provide accurate account and billing information.
    • Keep credentials secure and promptly report unauthorized access.
    • Review AI output and scheduled/published content before relying on it.
    • Use integrations only where you have the rights, permissions, and platform authorization to do so.
    • Do not submit highly sensitive, unlawful, confidential third-party, or special-category data unless necessary and contractually covered.

    Acceptable use

    You must not use the services for illegal content, hate/harassment, doxxing, defamation, spam/scams, malware, phishing, copyright infringement, impersonation, adult or extremist content, gambling/financial schemes, or platform-rule evasion. Additional rules are in /acceptable-use.

    AI output disclaimer

    AI output can be inaccurate or inappropriate. It is not legal, tax, financial, medical, therapeutic, emergency, or professional advice. Flyzle does not guarantee sales, SEO ranking, growth, compliance of generated content, or platform acceptance. Users remain responsible for reviewing all AI-generated content before publishing.

    Subscriptions, billing and renewal

    Paid plans are displayed before checkout with product, plan, interval, price, currency, tax/VAT treatment or tax-at-checkout notice, renewal and cancellation terms. Payment is handled by Polar or another disclosed PSP/Merchant of Record where configured. Subscriptions renew until cancelled unless stated otherwise.

    Cancellation, refunds and withdrawal

    Consumers can cancel paid subscriptions in /subscription via the "Verträge hier kündigen" button (§ 312k BGB) or withdraw within 14 days of conclusion of the contract under § 355 BGB. Detailed withdrawal information and the Muster-Widerrufsformular are at /cancellation. Refunds for chargeable digital services follow the rules in /refund-policy. Where you have expressly consented to immediate performance of a digital service and acknowledged loss of the right of withdrawal, the right of withdrawal expires upon full performance (§ 356 Abs. 5 BGB).

    User content and IP

    Users retain rights to their submitted and generated content, subject to (i) the terms of the third-party AI/model providers used to generate that content (including but not limited to Google Gemini, OpenAI, HeyGen, Creatomate, ElevenLabs), (ii) the licenses of any third-party stock media incorporated into the output, and (iii) applicable law. Some providers reserve rights, impose use restrictions, or disclaim ownership of model outputs; where their terms conflict with this section, the provider terms prevail for that portion of the output.

    Users grant KROMA the limited, worldwide, royalty-free rights necessary to host, process, generate, analyze, moderate, transmit, publish/schedule where requested, and provide support for the services. KROMA does not claim ownership of user content beyond what is strictly necessary to operate the service.

    Third-party services

    The services rely on third-party providers for hosting, AI generation, payment processing, observability, email delivery, social and messaging platforms, app stores, and content delivery. Availability and terms of those providers may change. The current list of subprocessors is published at /subprocessors.

    Stock media and third-party content (Pexels and similar)

    Video generation may include royalty-free stock footage and photos sourced from Pexels (https://www.pexels.com) and other stock-media providers. This content is provided under the Pexels License (https://www.pexels.com/license/) or the respective provider's free-use license, which permits free commercial and non-commercial use, modification, and distribution as part of a larger work, without mandatory attribution.

    By using Flyzle you agree that, when your generated post, video or campaign incorporates Pexels or similar third-party stock media, you will comply with the underlying license and in particular will NOT:

    • sell or redistribute unaltered copies of the original photos or videos (the media must be combined with your own creative work, as it is by default in generated posts and videos);
    • use identifiable people or private property depicted in the media in a way that is defamatory, offensive, suggests endorsement of products, services, opinions or political positions, or otherwise infringes personality rights;
    • imply that the depicted persons, brands or trademarks endorse your product, service or content;
    • use the media for unlawful, misleading, deceptive, pornographic, hateful or discriminatory content.

    Where required by a specific provider, photographer or videographer attribution is surfaced inside the editor and can be preserved in published content. Removing or falsifying provider/author attribution where the underlying license requires it is prohibited.

    Flyzle acts as a technical intermediary that retrieves and composes stock media on your behalf; you remain solely responsible for the final published work and for clearing any additional rights (model releases, trademark, music synchronisation, location releases) that the stock license does not itself grant.

    Service availability and SLA disclaimer

    Flyzle is provided on a commercially reasonable "as available" basis. We do not guarantee uninterrupted, error-free, or continuously available service. Planned maintenance, emergency maintenance, software defects, third-party outages (including hosting, AI providers, payment processors, social platforms, CDNs, DNS, and internet transit) and other events outside our reasonable control may temporarily limit or interrupt access. Unless an explicit written SLA has been signed with KROMA, no uptime, response-time, queue-time or generation-throughput guarantees are made, and short interruptions do not entitle the user to refunds, credits or compensation. Statutory consumer rights remain unaffected.

    Third-party platforms — no affiliation

    Flyzle is an independent product. We are not affiliated with, endorsed by, sponsored by, or officially connected to Meta Platforms (Facebook, Instagram, Threads, WhatsApp), Alphabet/Google (YouTube), X Corp. (X/Twitter), TikTok/ByteDance, LinkedIn, Pinterest, Reddit, Telegram, Discord, Snap, or any other connected social, messaging or publishing platform. All product names, logos and trademarks are property of their respective owners and are used only for identification. The user is solely responsible for compliance with each platform's terms of service, community guidelines, API/automation rules and applicable advertising rules.

    Availability, suspension and termination

    We may suspend or restrict accounts to protect security, prevent abuse, comply with law, or respond to non-payment or terms violations. We will avoid unnecessary disruption where reasonably possible.

    Force majeure

    Neither party is liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including but not limited to acts of war, armed conflict, terrorism, civil unrest, strikes, pandemics, natural disasters, fire, flood, power or telecommunications outages, internet backbone or DNS failures, large-scale outages of upstream hosting, AI or payment providers, cyber-attacks, government acts, embargoes, sanctions or other regulatory measures. Affected obligations are suspended for the duration of the event; payment obligations already accrued remain due.

    Liability, liability cap, governing law and venue

    Liability for damages caused intentionally or by gross negligence, for breach of essential contractual duties ("Kardinalpflichten"), for injury to life, body or health, under the German Product Liability Act (ProdHaftG) and under any mandatory statutory guarantee remains unaffected. For ordinary negligence in non-essential duties, liability is excluded; for ordinary negligence in essential duties, it is limited to the foreseeable contract-typical damage.

    To the maximum extent permitted by applicable law and except for the cases listed above where liability cannot be capped, KROMA's aggregate liability arising out of or related to the services in any twelve (12) month period shall not exceed the total fees actually paid by the affected customer to KROMA for the services during that twelve (12) month period. KROMA shall not be liable for indirect, incidental, special, consequential or punitive damages, including loss of revenue, profits, goodwill, reputation, anticipated savings, business opportunities, data, or for third-party claims, ad-account suspensions, platform bans, shadow-bans, deplatforming, or content moderation decisions by third-party platforms.

    Statutory consumer rights, including non-waivable warranty and liability rights under German and EU consumer protection law, remain unaffected by this section.

    This contract is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers domiciled in the EU/EEA, mandatory consumer protection laws of their habitual residence remain applicable. Exclusive place of jurisdiction for merchants, legal entities under public law and special funds under public law is Bremen, Germany.