Data Deletion, Export and Privacy Requests

Self-service data export (Art. 15 + 20 GDPR)

Authenticated users can download a structured, commonly used and machine-readable JSON package (Art. 20 GDPR) with their profile, workspaces, projects, strategies, content plans, scheduled posts, media library entries, business analyses and ticket history. The package is generated on demand and downloaded directly in your browser.

In-app account deletion

Authenticated users can open /profile and use the Delete account section. The flow sends a confirmation email, then locks the account for 30 days before deletion is completed via an automated purge. During the lock period you can cancel deletion from the same screen.

What deletion covers

Deletion removes or anonymises account, workspace, profile, generated content, uploads, integration tokens, scheduled posts and UGC where legally possible. Records required for tax, accounting, fraud prevention, dispute handling or other legal obligations are retained for the statutory minimum (typically up to 10 years under German HGB/AO for invoicing data).

Security and access logs are retained for up to 90 days for abuse prevention and incident response, then deleted or anonymised.

Deleted records may persist in encrypted, access-controlled backups for up to 35 days before being overwritten by the backup rotation. During that window the data is not used for any other purpose and is only restored in case of a disaster-recovery event.

Integrations

Before deleting an account, disconnect social/messaging integrations from /platforms. Account deletion automatically deletes stored authorization tokens and stops scheduled publishing.

Other privacy requests

For access, rectification, restriction, objection, portability or other GDPR requests, email [email protected] or use /contact/privacy. We respond within 30 days (Art. 12(3) GDPR).